Cheers Or Boos
warm welcome - cold beer - hot food - clean pub!
Pub name: Royal Oak - Hoghton;
Your Name: Paul Turner;
Date: 26/5/10;
Time of visit: 16:00
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Criteria
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What do you think?
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Score
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if you answer no please explain...
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Outside
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8/8
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Is all the signage clean & mainted?
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Is the outside tidy & free of weeds, litter & cigarette ends?
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VERY TIDY
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Are all the chalkboards/A boards claked & relevant?
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CLEAN CAR PARK
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Is garden furniture clean & well kept? (if applicable)
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NICE FLOWERS
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Entrance
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4/4
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Is the entrance welcoming & well presented?
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REAR ENTRANCE OFF CAR PARK
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When entering the pub does it smell clean & fresh?
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Game Machines (if applicable)
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6/6
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Are they clean?
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Are they switched on?
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Are the visible from the bar?
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Seating/Dining Areas
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4/4
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Are all chairs/tables clean & tidy?
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SPOTLESS
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Are beer mats, menus, tent cards in position & in good order?
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Toilets
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6/6
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Everything in working order, e.g. locks, driers, taps, etc?
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Do the toilets smell fresh?
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AS ABOVE
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Are they clean & well stocked (soap, toilet rolls, etc)?
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Bar Area
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10/10
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Are the front & back bar clean & well presented - good first impression?
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Check that there is no clutter - back bar, & in the fridge, can you buy what you can see?
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Is ice & fruit available & visible?
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Are all bar fonts working & illuminated?
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Is bar fully stocked (fridges, optics, etc)?
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Service & Presentation
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8/8
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Did you recieve a warm welcom - did you `feel` welcome?
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Are the staff well presented?
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YOUNG MAN - SHIRT AND TIE
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Was your drink served to your expectation?
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Did someone say goodbye when you left?
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Communication
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4/4
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Did the staff make conversation with you?
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Is promotional material in place, up to date and relevant?
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| TOTAL SCORE |
50/50
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Note: Royal Oak, Riley Green was the only pub in the Thwaites estate to achieve 50 out of 50, in the 2010 review.
{conducted by members of the public on behalf of Daniel Thwaites plc}
Source: Thwaites - Cheers or Boos; Original PDF scan